At CycleTeeCool, we are committed to ensuring the satisfaction of our customers. We understand that sometimes a product may not meet your expectations. That’s why we offer a straightforward and customer-friendly refund and returns policy.
1. Return Policy
- 30-Day Return Window: Customers can return products within 30 days of delivery.
- Condition of Returned Items: Items must be returned unworn, in their original condition, and with all tags and packaging intact.
- Return Authorization: Before sending a return, please contact us at support@cycleteecool.com to receive return authorization.
2. Refund Policy
- Eligibility for Full Refund: Full refunds are issued for items that are returned within the 30-day window and meet our return condition requirements.
- Refund Processing: Refunds are processed promptly upon receipt and inspection of the returned items.
- Refund Method: Refunds will be credited back to your original method of payment.
3. Exchange Policy
- Hassle-Free Exchanges: If you need a different size or design, we offer hassle-free exchanges.
- How to Exchange: Contact us at support@cycleteecool.com to initiate an exchange.
4. Shipping for Returns and Exchanges
- Return Shipping Costs: Customers are responsible for return shipping costs unless the item is returned due to a defect or incorrect item received.
- Exchange Shipping: We cover the shipping cost for the first exchange. Any subsequent exchanges will require customers to pay for shipping.
5. Customer Support
Our dedicated customer support team is here to assist you with any concerns or questions regarding your purchase, return, or exchange. Please feel free to reach out to us at support@cycleteecool.com.
6. Additional Information
- Processing Time for Returns: Returns are typically processed within 2 – 4 business days after receiving the product.
- Refund Time Frame: Refunds may take up to 2 – 4 business days to appear on your statement, depending on your payment method.
Thank you for shopping with CycleTeeCool. We value your patronage and are committed to providing you with the best possible service.